内推 - application support

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[color=rgba(0, 0, 0, 0.75)]Key Responsibilities Provide technical support for financial counterparty solutions, or installed behind our clients’ firewalls, across the entire client portfolio Interact with technical team members of the client staff Liaise with Engineering and Professional Services team members while trouble shooting complex, escalated client issues Provide post-sales support for clients and prospects to help support the sales operation Use appropriate software tools to diagnose proper resolution of customer questions and problem [color=rgba(0, 0, 0, 0.75)]Essential skills and knowledge Experience of working with Java applications hosted on IBM WebSphere and Apache Tomcat Experience with relational database management tools (Oracle, SQL Server, etc.) Experience working with and understanding of web services Experience working directly with external clients in a support capacity Detail-oriented, excellent troubleshooting and problem solving skills Excellent written and verbal communication skills in both English and Mandarin Experience understanding and analyzing application and web application server logs Experience and understanding of incident management platform, such as Salesforce.com, or Solarwinds Web Help Desk Strong proficiency in MS Office Experience in Linux/UNIX Strong client focused approach to work Proven ability to work independently Ability to meet deadlines while working under pressure Bachelor’s degree in a technical field (i.e. CS, MIS) or 3 years professional experience in a technical product support role [color=rgba(0, 0, 0, 0.75)]Desired skills and knowledge Experience in financial services, AML (Anti-Money Laundering) is a definite plus Experience with Microsoft batch file scripting Basic experience with programming (Java, VB, C++, C#, Python, etc.) Process improvement / refinement experience

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